OCO assists SICED with Customer Satisfaction Survey

by | Feb 27, 2017 | Latest Postings

On request from Solomon Islands Customs & Excise Department (SICED), the solomon IsOCO Trade & Revenue Management Adviser, Ms Laisiana Tugaga was in Honiara, Solomon Islands on 13-21 February, 2017 to assist with the conduct of a Customer Satisfaction Survey (CSS).

The objective of the survey was to capture levels of the stakeholders’ satisfaction of SICED’s delivery of its responsibilities and duties. The survey was conducted over the periods 13-17 February, 2017 with the use of a standard questionnaire to SICED main clients; importers, exporters, customs brokers, Government Agencies and other stakeholders.

SICED intends to use the results and recommendations of the CSS to progress and improve its customer service and related initiatives. Whilst in country, OCO also used the opportunity to discuss national capacity building needs.

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Priority 1

Customs Leadership

Overall Objective: Enhance the Leadership capability to enable Customs’ modernisation reforms

Develop and strengthen Members’ leadership capabilities at executive management and supervisory levels

* Strengthen the implementation of the current OCO Professional Standards Framework (OPSF).
* Facilitate executive and management programmes with a continued focus on women in leadership
* Develop mentoring and internship programmes and modules
* Develop front line supervision training
* Develop a train the trainer program
* Provide ethics and governance training

Strengthen organisational development for the future

* Conduct annual training needs analysis for individual Members
* Facilitate and promote the use of relevant WCO and OCO E-learning modules
* Develop a Gender Equality Plan for Customs
* Policy and Legislative skill development
* Develop a pathway to be a recognised accredited Customs training provider
* Secretariat and Member engagement at regional and international forums.
* Build and maintain a Customs Expert database

Strengthen succession planning

  • * Development of executive and leadership courses for Member administrations
  • * Conduct a regional workshop on Corporate Governance and Succession Planning for Member administrations